1. Introduction
Abraaj Water (“we”, “us”) respects the privacy of visitors to abraajwater.app and our customers, and is committed to protecting personal data in line with Law No. 20 of 2014 on Electronic Transactions and Law No. 63 of 2015 on Combating Information Technology Crimes in the State of Kuwait. This policy explains what data we collect, how we use and protect it, and your rights.
2. Data we collect
- Order details: name, phone number, governorate and area, full delivery address, and any delivery notes.
- Payment details: the card information and amount required to complete the transaction, kept in restricted records accessible only to authorised staff.
- Technical data: IP address, device and browser type, pages visited and time of visit, for security and service-improvement purposes.
- Communication data: anything you send us by phone, WhatsApp, email or the contact form.
3. How we use your data
- To fulfil and deliver your order and follow up on its status.
- To manage subscriptions, coupons, loyalty points and wallet balance in the Abraaj Water Plus app.
- To contact you regarding your order, an enquiry or a complaint.
- To improve our products and services and analyse site performance.
- To comply with legal obligations and protect our rights in the event of a dispute.
4. Sharing your data
We do not sell or trade your personal data. We share it only with service providers needed to run the service, such as the payment processor, delivery partners, hosting and SMS providers, and where required by law or a competent judicial authority. Those parties are obliged to keep the data confidential and to use it only for the stated purpose.
5. Cookies and local storage
The site uses cookies and browser local storage for essential functions such as keeping your cart and checkout session, and for measuring page performance. You can clear or block them in your browser settings, though doing so may prevent you from completing an order.
6. Retention and security
We retain order data for as long as needed to serve you and for the periods required by Kuwaiti accounting and tax rules, after which it is deleted or anonymised. We apply technical and organisational controls to protect data from unauthorised access, alteration or loss, including encryption in transit and restricting access to the admin panel by password and time-limited session.
7. Your rights
You may request access to the personal data we hold about you, its correction or deletion, and you may stop marketing communications at any time. Send your request to info@abraajwater.com or call 1844666 and we will respond within a reasonable period not exceeding 30 days.
8. Changes to this policy
We may update this policy from time to time. The version published on this page applies from the last-updated date shown above.